What Are Maximizers and Satisficers?

Timothy McAdooby Timothy McAdoo

Grocery-Shopping-30How do you shop? Are you a coupon shopper? Do you spend time online in advance comparing prices and features? Do you read as many online reviews as possible? Or, is your shopping more casual?

Dr. Barry Schwartz, who more recently wrote a chapter for APA Books about choice, freedom, and autonomy, coined the terms maximizer and satisficer in 2002 (according to the APA Dictionary of Psychology):

Maximizer: a type of consumer who wishes to make the very best decision. For example, a maximizer on a shopping trip in a grocery store is likely to carefully examine every single cereal before buying one. Generally, maximizers are considered more susceptible than the converse satisficers to all forms of regret leading to buyer’s remorse.

Satisficer: a type of consumer who is happy with a good-enough choice. For example, a satisficer on a shopping trip in a grocery store is likely to buy the first box of reasonably priced cereal he or she sees.

Which one are you? Does it depend on what you’re buying? Do you have too many choices?

Reference

VandenBos, G. R. (Ed.). (2015). APA dictionary of psychology (2nd ed.). Washington, DC: American Psychological Association.

Hans Toch: On Policing

This is the second in a series of interviews with APA Books authors and editors. For this interview, Tyler Aune, Editorial Supervisor, interviewed Dr. Hans Toch, Distinguished Professor Emeritus, School of Criminal Justice at the State University of New York, Albany.

Note: The opinions expressed in this interview are those of the authors and should not be taken to represent the official views or policies of the American Psychological Association.

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Hans Toch is a social psychologist whose pioneering work with police departments and prisons in the US and abroad has led to reform based on humane principles and participatory change.  Of his book, Organizational Change Through Individual Empowerment, Criminal Justice Review noted “Toch’s ability to provide real examples of not only what is possible within the field of corrections and offender programming but the impact these programs can have on the lives of offenders and officers leaves the reader finishing the last page and eagerly wanting to know how they can be a part of these efforts too.”

His many books include Organizational Change Through Individual Empowerment: Applying Social Psychology in Prisons and Policing (2014); Cop Watch: Spectators, Social Media, and Police Reform (2012); Police as Problem Solvers (Revised Edition) (2005); Acting Out: Maladaptive Behavior in Confinement (2002), Stress In Policing (2001), and Violent Men: An Inquiry Into the Psychology of Violence (1992).

There is widespread belief now, as there was among some in the ’60s and ’70s, that police unfairly single out and brutalize minorities.   In your book Cop Watch: Spectators, Social Media, and Police Reform, you show how social media has amplified what was once common knowledge only on the street. 

The belief that you allude to is indeed widespread, and unfortunately is especially prevalent among members of minority groups, for whom the perceived risk of being victimized by the police is far from an academic question.  Persons who hold this view about the police being a malevolent threat to them are apt to cite many instances of horrendous encounters with actual, real-life police officers that document their point.  Even where many such persons may not be able to recall having been recently singled out and victimized by the local constabulary, they can easily come up with a convincing humiliating encounter or two involving a relative, friend, or close acquaintance.

Has public perception of these issues changed over time?

This sort of intimate personal documentation is obviously very powerful documentation, even if it may rest—as it usually does–on statistically unrepresentative experiences.  And such documentation is much more available nowadays than it used to be decades ago.  The fact is that while accounts featuring the proverbial brutal or racist cop have always been widely available (largely because brutal and racist cops have always existed to some measure in most police departments, despite efforts not to hire them if possible, or to screen them out), the dissemination of the predations of such officers via social media has provided us with mountains of incriminating documentation.

In other words, what we have seen is not a proliferation of deployments of widely excessive force but a huge change in the availability of incriminating illustrative material, compared with the days in which comparably tragic or farcical exemplars of police malfeasance had to be drawn from newspaper headlines or individually passed on by word of mouth on street corners, in barber shops and play areas, and among intimates across the dinner table.

Many today are calling for changes in the way police departments operate. You have worked with police departments that made good strides toward reform.  What was that process like?  

Longstanding practices are always hard to modulate or to modify.  And I believe that the worst way to attempt to get anyone, anywhere to change is to issue peremptory edicts or orders, and to back these with threats.  Unfortunately, police departments pride themselves in being “paramilitary” organizations, and are therefore attracted to this approach.

Operating in this fashion turns out to be a mixed bag.  It might get you initial compliance and give you the illusion that you are making headway.  But what you are getting is surface conformity, which invariably invites lots of grousing and lingering resentment.  And you are very likely to eventually end up back on square one.

I suspect the second worst way to try to institute police reform or any other kind of reform is by lecturing to folks in classrooms, which is how I happen to have spent most of my working life. The sad fact here is that one cannot change people’s deep-seated habits by preaching to them—no matter how informative and how scintillating and entertaining one might think one is.

And yet, “training” is by far the most frequent recommendation you will run across in police reform proposals—or any other reform proposals.  “Training” is the prevailing mantra, and to be sure, classroom training can do no one any harm.

After the riots of the sixties, you and Doug Grant worked directly with individual cops most prone to provoke violence, creating a way for them to examine what set them off and come up with more constructive behavior.

I think the long and the short of it is that you get people to change [by getting] them to face and to understand the problems they may be creating through their current maladaptive behavior—very much including problems for themselves—and to help them to discover and rehearse more appropriate responses to the situations they are likely to run into on the job.  In relation to off-putting police practices, this means working with rank-and-file officers who intersect with citizen on daily basis, and getting them involved in the process of improving the way they operate in relating to citizens (including suspects) on the street.

This also has come to mean doing counterpart work out in the community, to get the customers of police service to react with less blind hostility in responding to police officers– to give the officers a chance to establish positive relationships with citizens.

This two-pronged approach to reform is called “community policing,” and it has been available as a successful reform strategy for several decades.

 

 

 

 

 

The Mid-Semester Blues: No Student is an Island

by Kristen Knight

This fall more than 20 million people will attend American colleges and universities, according to the U.S. Department of Education’s National Center for Education Statistics. They will likely experience the satisfaction of learning new things and getting to know peers, among many highlights.

But students also can face a range of challenges, from financial and academic pressure to social and emotional stresses. In fact, the American College Health Association reported in 2014 that about 44% of college students surveyed said they felt above-average stress within the last 12-month period, about 47% said their coursework had been very difficult to handle, and about 86% felt overwhelmed by their responsibilities at some point in the past year.

Even without looking at the statistics, anyone who has ever attended university or helped someone prepare for college recognizes that the beginning of the school year can be exhilarating, but stressful. I know from experience that it is easy to feel rudderless at times. In the midst of the confusion, you may not realize that you don’t have to figure it all out on your own. It’s important to remember that there are many resources to help along the way.

APA author Donald Foss has supplied one such source. After decades spent teaching and in administration at the university level, Dr. Foss took a closer look at the factors that determine success in college. His evidence-based book, Your Complete Guide to College Success: How to Study Smart, Achieve Your Goals, and Enjoy Campus Life (2013), provides students with up-to-date information and insights about how to flourish in school and post-graduation.

Dr. Foss draws on research and the knowledge of professionals in the field—including his own—to address topics across the student-life spectrum, from academic success to career interests. The Guide begins with an “orientation,” covering the basics about the book and college life in general as well as personal space and time management, and it moves on to include sections on acing academics; managing goals, attitudes, and planning; using university resources, such as tutoring and staff expertise; dealing with challenging courses; and addressing specific facets of campus and commuting life.

I wish I’d had access to this book as a new college student. About studying, for example, Dr. Foss writes, “There is no need . . . to rely on trial and error to discover what works best. I’ll provide those pointers in this chapter and the following ones. The good news is that studying smarter is much better than studying longer.” Good news, indeed.

Later on in the book, Dr. Foss tackles attitudes and emotions and how they affect college life and academics. Wisely, he notes that “academic and personal issues can lead to restless nights and worse. Even positive emotions—especially affairs of the heart—can result in loss of focus to the point that class work suffers . . . we’ll take a closer look at your feelings and attitudes, and examine how you can make them work for you, even the feelings that start off being unpleasant.”

In fact, I feel I could still benefit from the book’s advice in my life as a “grown up.” Depending on where you are along the way in your educational journey, you may find one of APA’s many other student-oriented publications just as useful.

References

American College Health Association. (2014). American College Health Association National College Health Assessment II: Reference Group Executive Summary Spring 2014. Retrieved from http://www.acha-ncha.org/docs/ACHA-NCHA-II_ReferenceGroup_ExecutiveSummary_Spring2014.pdf

Foss, D. J. (2013). Your complete guide to college success: How to study smart, achieve your goals, and enjoy campus life. Washington, DC: American Psychological Association.

U.S. Department of Education, Institute of Education Sciences, National Center for Education Statistics. (2015). Fast facts: Back to school statistics. Retrieved from http://nces.ed.gov/fastfacts/display.asp?id=372